💖 SHIPPING FAQ

❓ When will my order be dispatched

All orders are prepared and dispatched Monday to Friday between 6pm and 8pm, as we operate around full‑time work and family commitments.

Most orders are sent within 2–3 working days.

🚚 Do you ship to the UK

Yes! All UK orders are shipped via Jersey Post, with tracking provided where available.

🌍 Do you offer international shipping

Yes, we ship to selected international destinations.

Shipping costs and availability will be shown at checkout.

💰 How much is shipping

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

We always aim to keep postage fair while ensuring your items are packaged safely.

📬 Will I receive tracking

Most orders include tracking.

You’ll receive a dispatch confirmation email once your parcel has been sent.

💥 What if my parcel arrives damaged

Please contact us within 7 days of receiving your parcel with:

• Your name

• Order number

• Clear photos of the issue

We will review the situation and offer a replacement or appropriate resolution.

Learn more about return eligibility.

🎁 What’s inside a Treasure Mystery Box or order

Our products may include a mix of items such as:

• Sensory toys (including squishies and dumplings)

• Jewellery

• Stationery

• Beauty items

• Other surprise treats

Mystery Boxes and scoop products contain randomly selected items

Individual products include the specific item you selected

Some orders may include bonus items to enhance your experience

Items may vary depending on stock availability.

🛍 Can I return a mystery box or item

Yes — under Jersey law, you can return items within 7 days of receiving your order, as long as they are:

• Unused

• Unopened

• In original condition

This includes Mystery Boxes and surprise items.

If something arrives damaged, missing, or incorrect, we will always resolve it.

See our Returns & Refunds Policy for full details.

💖 SHIPPING INFORMATION

At LMCVC, we want every order to reach you safely, quickly, and with the same excitement it left our hands. Below you’ll find everything you need to know about our shipping process, packaging, and delivery so you can shop with confidence.

🚚 Shipping Methods

We ship all orders through Jersey Post, using reliable services to ensure your parcel is handled with care.

Once your order is packed, you will receive a dispatch notification to let you know it’s on the way.

UK Shipping – Sent via Jersey Post with tracking

International Shipping – Available for selected countries

Dispatch Time – Orders are usually prepared and sent within 2–3 working days

🕒 Working Hours:

All orders are processed and dispatched Monday to Friday between 6pm and 8pm, as LMCVC operates around full‑time work and family commitments.

Learn more about dispatch timing.

📦 Packaging

Every order is packed securely to protect your items from the moment they leave us to the moment they arrive at your door. We use:

• Protective packaging to prevent damage

• Neat, attractive wrapping for a fun unboxing experience

• Extra care when packing scoop orders to keep items organised and safe

• Your Treasure Mystery Box is prepared to arrive looking exciting and ready to enjoy.

Explore packaging details.

💰 Shipping Costs

Shipping fees are calculated based on the weight and destination of your order.

The exact shipping cost will be shown at checkout before completing your purchase.

We aim to keep our postage prices fair and transparent while ensuring your parcel arrives safely and on time.

🏠 LOCAL COLLECTION & DELIVERY 💖

Collection is available from:

Le Clos de l’Arsenal

St Mary

Jersey

JE3 3DD

Channel Islands

We will contact you after your order to arrange a convenient collection or delivery time.

Learn about local collection.

✅ Shop With Confidence

Clear, simple shipping information helps make your shopping experience easy and stress‑free.

If you have any questions about delivery times, postage, or tracking, please contact us via our Contact page — we’re always happy to help.

Your happiness matters, and we want every delivery to feel just as special as the box you’re opening 💖

💖 THE TREASURE EXPERIENCE

Welcome to the Treasure Experience — where every scoop, toy, bag, and box is filled with colour, excitement, and a touch of mystery! All of our products are designed to bring joy, sparkle, and that irresistible unboxing thrill.

✅ What You Might Receive

Depending on the product you choose, your order may include a fun mix of:

• Sensory toys — squishies, dumplings, fidgets and stress‑relief items

• Beauty treats — self‑care minis, accessories, pamper items

• Jewellery pieces — earrings, bracelets, charms, rings & sparkly accessories

• Stationery goodies — pens, stickers, memo pads, creative supplies

• Bonus extras — cute mystery items added for extra excitement

✨ Every order is unique — no two bundles are ever the same!

✅ How It Works

All Treasure products are based on your selection:

Individual items (such as squishies, dumplings, or toys) are sold as selected

Mystery Boxes are filled according to your chosen size or value

Scoop products include randomly selected items for a fun surprise

🎁 Some orders may include small bonus items, added as a complimentary gift to enhance your experience.

Every order is carefully packed to create a fun and exciting unboxing experience.

✅ Perfect For

• Gifts

• Birthdays

• Treat‑yourself days

• Sensory play and calming moments

• Surprise lovers

• TikTok & unboxing fans

• Anyone who loves mystery, colour & sparkle!

✅ Good to Know

• Suitable for children aged 3 years and over

• Contains small parts — not suitable for children under 3 years

• Adult supervision is recommended where appropriate

• Items may vary depending on stock

• All products are packed with care

• Orders ship within 2–3 working days

• Mystery items can be returned within 7 days if unused, unopened, and in original condition (Jersey law)

Learn more about return eligibility.

We want you to enjoy every moment of shopping with LMCVC 💖

If something isn’t right, we’re here to help. Under Jersey consumer law, you have 7 days from receiving your order to request a return.

✅ You can return an item within 7 days if:

• You received a damaged item

• You received an incorrect item

• A product was missing from your order

• You simply change your mind (item must be unused)

📩 To request a return:

Please contact us within 7 days of receiving your parcel with:

• Your name

• Order number

• Clear photos of the issue (if damaged/incorrect)

We will review your request and offer a suitable resolution such as a replacement, exchange, or refund.

⚠️ Important notes:

• Items must be unused, unopened, and in their original condition for a return to be approved.

• Mystery Boxes, scoops, and surprise items can be returned, but only if they are unused and unopened.

• We cannot accept returns for items that show signs of use.

Learn more about return eligibility or how to request a return.

💖 REFUNDS POLICY

Your happiness matters to us, and we always aim to resolve issues fairly 💖

✅ Refunds may be issued if:

• An item arrives damaged and cannot be replaced

• You received an incorrect item

• Your parcel is confirmed lost by the courier

• A return is approved within 7 days and the item is received back unused

❌ Refunds are not issued for:

• Items returned used or damaged by the customer

• Incorrect delivery details provided at checkout

• Items returned after the 7‑day window

⏳ Processing Time

Approved refunds may take 3–10 working days to appear in your account, depending on your payment method.

Explore refund processing or refund timeframes.

📍 Business Details

LMCVC is the trading name of Lisandra Mericia Camacho Velosa Costa, a sole trader based in Jersey, Channel Islands.

For any issues, please contact us via our Contact page.

💖 TERMS & CONDITIONS

These Terms & Conditions apply to all purchases made from LMCVC.

By placing an order with us, you agree to the terms set out below.

1. About Us

LMCVC is the trading name of Lisandra Mericia Camacho Velosa Costa, a sole trader based in Jersey, Channel Islands.

2. Mystery & Surprise Items

Many of our products, including Treasure Mystery Boxes and scoop items, contain randomly selected contents.

Items received may vary from those shown in photos or videos

Images are for illustration purposes only

Each order is unique and cannot be customised unless stated

Please note: dissatisfaction with the surprise contents is not a valid reason for return.

Learn more about return eligibility.

3. Product Information

We aim to describe all products as accurately as possible. However:

Colours and styles may vary

Items are selected based on availability

Complimentary bonus items may vary

4. Age Suitability & Safety

Suitable for children aged 3 years and over

Some items may contain small parts

Adult supervision is recommended where appropriate

5. Orders & Accuracy

Customers are responsible for ensuring all order details are correct at checkout, including delivery address.

We are not responsible for orders delivered to incorrectly entered addresses.

6. Dispatch & Delivery

Orders are prepared and dispatched within 2–3 working days

Delivery times may vary depending on location and courier delays

International orders may experience customs delays outside our control

🕒 Working Hours:

All orders are processed and dispatched Monday to Friday between 6pm and 8pm.

Learn more about dispatch timing.

7. Payments

All payments are processed securely via approved third‑party payment providers (e.g., PayPal, card processors).

We do not store or have access to your full payment details.

8. Returns & Refunds (Jersey‑Compliant 7‑Day Policy)

Under Jersey consumer law, customers may return items within 7 days of receiving their order, provided they are:

• Unused

• Unopened

• In original condition

You may request a return if:

• The item arrived damaged

• You received an incorrect item

• A product was missing

You change your mind within 7 days (item must be unused)

How to request a return:

Contact us within 7 days of receiving your parcel with:

Your name

Order number

Clear photos of the issue (if damaged/incorrect)

We will review your request and offer a suitable resolution such as a replacement, exchange, or refund.

Mystery Boxes, scoops, and surprise items can be returned, but only if they are unused and unopened.

See our full Returns & Refunds Policy.

9. Limitation of Liability

LMCVC will not be held liable for:

Misuse of products

Allergic reactions or sensitivities

Delays caused by postal services outside our control

Customers are responsible for ensuring products are suitable for their intended use.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page.

11. Contact

For any questions regarding these Terms & Conditions, please contact us via our Contact page.