Returns Policy

We want you to enjoy every moment of shopping with LMCVC. Because our Treasure Mystery Boxes and scoop‑based items are surprise products, we do not accept returns unless an item arrives damaged or incorrect.

We accept returns ONLY if:

• Your item arrived damaged

• You received the wrong item

• A product was missing from your order

To request a return:

Please contact us within 48 hours of receiving your parcel with:

• Your name

• Order number

• Photos of the issue

We will review the problem and offer a replacement or partial refund where appropriate.

Please note:✅ Mystery items cannot be returned due to the nature of surprise boxes.✅ Items must be unused and in original condition if returned.

Refunds Policy

Your happiness matters to us, and we always aim to make things right.

Refunds are issued if:

• An item arrives damaged and we cannot replace it

• You received an incorrect item

• Your parcel is lost in transit (after postal investigation)

Refunds are not issued for:

• Change of mind

• Not liking the surprise items

• Ordering the wrong number of scoops

• Incorrect addresses provided at checkout

Processing Time:

Refunds may take 3–10 working days to reach your account depending on your payment method.

If you have an issue with your order, please reach out — we’re always here to help.

At LMCVC, we want every order to reach you safely, quickly, and with the same excitement it left our hands. Below you’ll find everything you need to know about our shipping process, packaging, and delivery costs so you can shop with confidence.

🚚 Shipping Methods

We ship all orders through Jersey Post, using reliable services that ensure your parcel is handled with care.Once your order is packed, you’ll receive a notification so you know it’s on the way.

• UK Shipping – Sent via Jersey Post with tracking.

• International Shipping – Available for selected countries.

• Dispatch Time – Orders are usually prepared and sent within 2–3 working days.

📦 Packaging

Every order is packed securely to keep your treasures safe from the moment they leave us to the moment they arrive at your door. We use:

• Protective packaging to prevent damage

• Neat, attractive wrapping for a fun unboxing

• Extra care when packing scoop orders to keep items organised and safe

Your Treasure Mystery Box is designed to arrive looking exciting and well‑prepared for opening.

💰 Shipping Costs

Shipping fees are calculated based on the weight and destination of your order. You will see the exact shipping cost at checkout before completing your purchase.

We aim to keep our postage prices fair and transparent while ensuring your parcel arrives safely and on time.

✅ Shop With Confidence

Clear, simple shipping information helps make your shopping experience easy and stress‑free. If you ever have questions about delivery times, postage, or tracking, we’re always here to help.

Your happiness matters — and we want every delivery to feel just as magical as the box you’re opening.

Terms & Conditions

By purchasing from LMCVC, you agree to the following terms:

1. Mystery Item Disclaimer

All items inside our Treasure Mystery Boxes and scoops are surprises.The contents vary from box to box, and you may receive different items than shown in photos or videos. Examples shown are for demonstration only.

2. Order Accuracy

Please double‑check your delivery address at checkout. We cannot refund orders sent to an incorrect address entered by the customer.

3. Dispatch Times

Orders are prepared and dispatched within 2–3 working days. Customs delays (for international orders) are outside of our control.

4. Payments

Payments are handled securely through Wix‑approved providers (e.g., PayPal, card payments, Braintree, etc.).

5. Age Policy

Our products are intended for ages 6+ due to small parts that may pose a choking hazard.

6. Acceptance of Terms

By placing an order, you agree to our policies regarding returns, refunds, shipping, and product conditions.

When will my order be dispatched?

Orders are usually dispatched within 2–3 working days.

🚚 Do you ship to the UK?

Yes! All UK orders are shipped via Jersey Post with tracking available.

🌍 Do you offer international shipping?

Yes, selected international destinations are available. Shipping costs will be shown at checkout.

💰 How much is shipping?

Shipping costs are calculated at checkout based on your destination and order value. We strive to keep shipping fees fair while ensuring your items are packaged and delivered safely.

📬 Will I receive tracking?

Tracking is provided for most orders. You’ll receive an email once your parcel is dispatched.

💥 What if my parcel arrives damaged?

Please contact us within 48 hours with photos and your order number. We’ll replace or resolve the issue as fast as possible.

🎁 What’s inside a Treasure Mystery Box?

A fun mix of beauty, stationery, jewellery, and surprise treats! Every scoop you choose adds more items to your box.

🛍 Can I return a mystery box?

Because mystery boxes are surprise items, returns are not accepted unless the item arrives damaged or incorrect.